Claim your kit.
Receive your kit.
Activate your kit.
Get your results.
1. Claim your kit.
- You will be asked to confirm your eligibility. Do so by entering your work email address.
- You will be asked for the date when you need your results. This date should be clearly communicated to you by the institution providing the test. Enter January 8th, 15th or 22nd, depending on your return to office date. You must claim your kit at least 10 days before you need your results.
There is a specific window of time in which your results will be valid ahead of your return to office. We use your results date to calculate when to remind you to activate your kit, collect your sample, and return your kit. Please pay attention to emails and texts from Color about when to activate, collect, and return.
2. Receive your kit.
Keep it in a safe place until you are notified that it’s time to activate your kit, collect your sample, and return the kit. If you activate your kit earlier than specified, your results may not be valid.
3. Activate your kit.
You will do this at color.com/covid/activate. Use the email address and password that you used to set up your account when you claimed your kit. You must activate your kit, collect your sample, and return your kit to a FedEx drop box on the same day.
Because of return shipping limitations, it’s very important to know where your local FedEx drop box is and what the latest pickup time is on the day that you will activate. Find information about locations and pickup hours at color.com/fedex-dropbox. Activate your test on a weekday. FedEx won’t accept samples on a Saturday or Sunday.
Your kit will be shipped to you via FedEx. You will receive a tracking number and expected delivery date. Tracking information may not be available for 24 hours. The kit includes everything that you need to collect your sample and return the kit.
We’ll send you an email and text when it’s time to activate your kit. Do not activate your kit or collect your sample before this time, and remember to activate, collect your sample, and return your kit on the same day.
We ask you to activate between 72 and 48 hours from when you need your results because Color must receive your kit in the lab 48 hours before you need your results to report your results on time. Please check the FedEx drop box hours in your location to ensure your kit ships on the same day as activation.
If the date when you need your results changes, you can update it on color.com. Log in at color.com and navigate to your dashboard. You’ll see a link to change your results date. You can do this any time before you activate your kit.
For more questions, see our FAQs at color.com/covid-support.