Support
We’re here to support you and your team.
At the bottom of this page you’ll find a form
to reach our team.

Onboarding / Getting Started

Please email the California Department of Public Health (CDPH) at testing.taskforce@state.ca.gov for more information.

You can fill out our onboarding form to get started.

If your organization has been approved by CDPH, the organization lead working with CDPH will receive an approval email with the unique identifier listed at the top.

State Employer Testing Program

If an employee is unvaccinated, they will need to be tested weekly until further notice or until public health guidelines change.

No. If an employee has been vaccinated, they are not required to get tested weekly.

No, CDPH is offering testing free of charge to state employees.

Antigen Testing & Training

The Abbot BinaxNOW COVID-19 Ag Card is a point-of-care antigen test that can provide results in 15 minutes or less. This test is manufactured by Abbott Laboratories and detects active infections in people who have symptoms of COVID-19. It can also be used to screen people who do not have symptoms in order to reduce the chances that an outbreak will occur.

More information about the Abbot BinaxNOW COVID-19 Ag Card can be found here: https://www.fda.gov/media/141569/download.

If you are running a monitored antigen testing site, only individuals who completed the antigen testing training modules provided by Color can administer the test. If your site has already signed up, please check your email for instructions on how to complete the training modules. 

 

If you are performing at-home antigen testing, participants can complete the Abbott BinaxNOW OTC test themselves.

Monitored antigen testing site administrators will not receive instructions on how to create a Color account until they have completed the required training modules. Site leads should remind their identified testing administrators to complete them. 

 

Once your site lead and testing administrators have completed the training and passed the competency quizzes, they will receive emails with account creation instructions.

You should record these in the reagent logs provided by Color.

The antigen test results are ready in 15-30 minutes.

If you have questions about the training system or process, please contact colorantigen@color.com.

A control test ensures that the test kits in a particular lot (box of 40 kits) are performing as expected. When preparing a new box of kits of use, the SITE LEAD should qualify the kits in each box by running a positive and a negative control. Please see the training for instructions.

All participants with a positive antigen test result need to complete confirmatory molecular testing. This can be done onsite or at home, depending on your testing program.

Color Software

To manage staff permissions, log in at home.color.com, select the site you’d like to change permissions for, and click “Staff management: For managing staff and permissions”.

 

If you have issues accessing this tool, please fill out the form at the bottom of this page with your collection site name and the email(s) of the people to be added or removed.

Sign in to Color or create an account at home.color.com/covid-admin. We’ll send you an email to confirm your email address once you’ve created your account. After confirming, your account is ready for use.

If you’ve attempted to create an account at home.color.com/create-account and your email is not accepted, contact your organization lead, who can request admin access on your behalf via the form at the bottom of this page. Please note that Color will work with organization leads to provision access for new site administrators on a biweekly basis.

Administrators using Color to register participants can view their name, date of birth (DOB), zip code, sex, email and phone number.

 

Administrators with PHI dashboard access can view name, DOB, zip code, sex, email, phone number, ethnicities, language preference, test result, and whether the patient opened their test result. They’ll also see the sample collection date, report release date, organization, and population/site.

 

In the aggregate dashboard, administrators cannot view any personally identifiable information (PII) or personal health information (PHI).

To review the questions participants are asked when registering for a COVID-19 test, click here.

Test Kits & Shipping

Color will automatically ship your initial kit and ship-back materials: one week plus 10%, based on the volume CDPH approved. After your first shipment, you’re responsible for ordering those materials via our ALOM portal.

Organization leads will receive an invitation to our ALOM portal from colorcovid@alom.com. Be sure to create and verify your account. We recommend ordering supplies at least three (3) business days before use. You can use our inventory template to determine how much to order.

Kits have a shelf life of approximately 12 months, with specific expiration dates listed on components of the kits. Kits should be destroyed upon expiration.

Orders accepted before 10:30am PST will be shipped out same-day. Orders accepted after 10:30am PST will be shipped out the following business day. Please note, weekend orders will process Monday mornings.

Results

If you’re the organization lead, you automatically have results dashboard access. If you’re a site administrator, contact your organization lead, who can request dashboard access on your behalf via the form at the bottom of this page. Please note that we limit PHI-level dashboard access to four people.

Inconclusive results mean that test results could not be classified as either positive or negative. Unsatisfactory results are issued for invalid or failed samples. In either case, we recommend that the participant re-tests.

First, create an account at home.color.com/create-account. Then, log in at home.color.com/admin/covid-dashboard. It may take a few days for your dashboard access to be authorized, so check back if it’s not immediately available.

At any time, participants can log in at home.color.com/sign-in to check the status of their sample.

Contact our Support team

Fill out this form and a member of our team will be in touch as soon as possible.

For requests that require immediate assistance, please call 844-531-0545. Our hours of operation are 8 am – 4 pm PST.

In the meantime, check out the FAQs and resources on this site, or join us for office hours Wednesdays and Fridays at 10:00am PT.

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