Frequently Asked Questions
Onboarding / Getting Started
Color Site Support is available Monday through Friday 6AM – 5PM PST, Saturday and Sunday 8AM – 4PM PST. Fill out the form at the bottom of this page to reach our team.
You can also join us for office hours for live troubleshooting and Q&A Wednesdays and Fridays at 10:00am PT.
Please email the California Department of Public Health (CDPH) at firstname.lastname@example.org for more information.
If your organization has been approved by CDPH, the organization lead working with CDPH will receive an approval email with the unique identifier listed at the top.
If you need to add or remove admin access for your site, please fill out the form at the bottom of this page with your collection site name and the email(s) of the people to be added or removed.
For an overview of the Color dashboards, including how to log in, data captured, and how to filter, head to our Color dashboards guide.
Sign in to Color or create an account at home.color.com/covid-admin. We’ll send you an email to confirm your email address once you’ve created your account. After confirming, your account is ready for use.
If you’ve attempted to create an account at home.color.com/create-account and your email is not accepted, contact your organization lead, who can request admin access on your behalf via the form at the bottom of this page. Please note that Color will work with organization leads to provision access for new site administrators on a biweekly basis.
Administrators using Color to register participants can view their name, date of birth (DOB), zip code, sex, email and phone number.
Administrators with PHI dashboard access can view name, DOB, zip code, sex, email, phone number, ethnicities, language preference, test result, and whether the patient opened their test result. They’ll also see the sample collection date, report release date, organization, and population/site.
In the aggregate dashboard, administrators cannot view any personally identifiable information (PII) or personal health information (PHI).
Test Kits & Shipping
Color will automatically ship your initial kit and ship-back materials: one week plus 10%, based on the volume CDPH approved.
If you are part of the CA K-12 schools program, you are not responsible for ordering additional materials. After testing starts, Color will automatically ship kits and ship-back materials every two weeks.
If you are not part of the CA K-12 schools program, after your first shipment, you’re responsible for ordering those materials via our ALOM portal. Organization leads will receive an invitation to our ALOM portal; be sure to create and verify your account. We recommend ordering supplies at least three (3) business days before use. You can use our inventory template to determine how much to order.
CDPH Valencia Branch Lab
28454 Livingston Ave
Valencia, CA 91355
Please coordinate all deliveries with the lab at 661-495-3334.
Orders accepted before 10:30am PST will be shipped out same-day. Orders accepted after 10:30am PST will be shipped out the following business day. Please note, weekend orders will process Monday mornings.
Be sure to verify your account via email. If you’re still having issues, fill out the form at the bottom of this page.
Kits have a shelf life of approximately 12 months, with specific expiration dates listed on components of the kits. Kits should be destroyed upon expiration.
All shipping and courier options have different timelines, protocols and requirements. We suggest reaching out to each shipping provider (FedEx, UPS, etc.) for more detail on their costs, protocols and requirements.
If you’re the organization lead, you automatically have results dashboard access. If you’re a site administrator, contact your organization lead, who can request dashboard access on your behalf via the form at the bottom of this page. Please note that we limit PHI-level dashboard access to four people.
Presumptive positive results mean that the test was not able to confirm with adequate certainty that the patient’s sample has SARS-CoV-2 RNA present. Unsatisfactory results are issued for invalid or failed samples. In either case, we recommend that the participant re-tests.
Contact our Support team
Fill out this form and a member of our team will be in touch as soon as possible.
For requests that require immediate assistance, please call 844-531-0545. Our hours of operation are 8 am – 4 pm PST.
In the meantime, check out the FAQs and resources on this site, or join us for office hours Wednesdays and Fridays at 10:00am PT.