Support
We’re here to support you and your team.
At the bottom of this page you’ll find a form
to reach our team.

Frequently Asked Questions

If the onsite tool isn’t working for any reason, you can collect samples using our backup paper intake form. Once the tool is working, please enter the information from the paper forms into the software before shipping samples to the lab.

Sign in to Color or create an account at home.color.com/covid-admin. We’ll send you an email to confirm your email address once you’ve created your account. After confirming, your account is ready for use.

If you’ve attempted to create an account at home.color.com/create-account and your email is not accepted, contact your organization lead, who’ll provide onsite tool access via the staff management tool.

Results will be available within a day of sample collection. Participants or their parents/guardians will receive an SMS and email message alerting them that results are available on Color’s secure website. 

 

Regardless, your school is responsible for following up directly with those who test positive to communicate next steps per your district’s guidelines and any state or local recommendations.

To manage staff permissions, log in at home.color.com, select the site you’d like to change permissions for, and click “Staff management: For managing staff and permissions”.

 

If you have issues accessing this tool, please fill out the form at the bottom of this page with your collection site name and the email(s) of the people to be added or removed.

Color Support is available from 6:00am to 6:00pm CST, Monday-Saturday and 7:30am to 6:00pm CST on Sundays.

 

If you need assistance outside of those hours, please let us know how we can help by completing the “Contact Us” form at the bottom of this page.

Results

For an overview of the Color dashboards, including how to log in, data captured, and how to filter, head to our Color dashboards guide.

If you’re the organization lead, you automatically have access to the results dashboard. If you’re not the lead, please reach out to your lead to request access to Color dashboards.

 

The organization lead / dashboard administrator will have access to the access management tool, which allows them to edit user access to program dashboards. For more information about this tool, visit the Color knowledge base.

First, create an account at home.color.com/create-account. Then, log in at home.color.com/admin/covid-dashboard. It may take a few days for your dashboard access to be authorized, so check back if it’s not immediately available.

Contact our Support team

Fill out this form and a member of our team will be in touch as soon as possible.

We’ve received your request.
Thanks for reaching out to our Color Site Support. Our team will be in touch as soon as possible. In the meantime, browse our program resourcesFAQs, and program guide.