Supporting your participants

To cancel or reschedule appointments, patients can follow the link in the appointment confirmation email/text they received when first signing up for an appointment. If they have questions about how to schedule an appointment, please contact Color at 844-352-6567 or


If a patient has questions about the vaccine itself or what to expect at their vaccination appointment, they should contact the site operators. For Gillette Stadium and Fenway Park, contact CIC Health at their website or 888-623-3830. 

Color Software

If you need to add or remove access to Color’s digital onsite software for your site, please contact your Site Manager to submit a request.

Sign in to Color or create an account at We’ll send you an email to confirm your email address once you’ve created your account. After confirming, your account is ready for use. If you’ve forgotten your password, click “Forgot password?” and check your email for further instructions.


If you’ve attempted to create an account at and your email is not accepted, contact your organization lead, who can request admin access on your behalf via the form at the bottom of this page. Please note that Color will work with organization leads to provision access for new site administrators.

You can check your connection strength using If your connection is strong but still not working on your tablet device, you can force quit the app by double tapping the home button and swiping the app window up. You may need to sign back into the app.

Additional questions

For additional information or questions, please contact your Site Manager. They will be able to escalate questions to Color as needed.