Please note that each staff member must have their own Color account. Multiple users utilizing and logging into the same Color account can cause issues when individuals attempt to authenticate their accounts.
Logging in with MFA
Detailed steps on how to log in for the first time with MFA can be found here.
Unable to log in with MFA
Before trying to reset your MFA or reaching out to Support, try clearing your cache and/or logging in through a private browser window. If the issue persists, please try resetting your MFA (steps listed below).
Steps to open a private browser window by browser:
Steps to to clear the cache/cookies by browser:
Resetting your MFA
Each user received a 24 character recovery code when MFA was initially setup for a Color account . If this code is available, please follow the steps below:
- Select “Try Another Method” when prompted to authenticate your account.
- On the “Other Methods” menu choose “Recovery code”.
- Enter your 24 character recovery code.
- Follow the on-screen steps to reset your MFA.
If you do not have your recovery code please reach out to support by completing this support form to request a MFA reset.
Locked out of MFA – exceeded limit
If a verification code has been requested more than 10 times in an hour for the phone number associated with an MFA, the account will be locked and prevented from requesting a new code to log in for an hour.
To request immediate access to the Color account, please contact Support by calling 844-531-0545 to request the account be unlocked.