Troubleshooting

  1. To participate in testing, all participants must be registered in Color in order to capture that they or their parent/guardian has consented.
  2. If an individual has not registered, they cannot provide a sample.
  1. If the liquid in the tube makes contact with skin, wash it off immediately with plenty of water for at least 15 minutes.
  2. If the liquid in the tube makes contact with eyes, rinse immediately with plenty of water, also under the eyelids, for at least 15 minutes.

Pools must have between two and six samples per tube. If you’ve finished collecting and have one participant left, ask a participant to provide an additional sample in a new pool to meet the minimum of two samples in a tube.

Frequently asked questions

  • The best way to reach site support is to let us know how we can help by completing the “Contact Us” form at the bottom of this page.
  • If you have an immediate need, you can contact support by phone at 1-800-955-1177
  • If you need assistance with onboarding new schools, please contact your Thermo Fisher sales representative. For more information visit https://www.fishersci.com/us/en/education-products/forms/sales-representative-search.html 
  • If you need assistance with ordering new test kits and return shipping materials or the status of an order, please email CustServ@thermo.com
  • Our site support staff are available from 4:00am to 4:00pm Mondays through Saturdays and 5:30am to 4:00pm Sundays
  • If you need assistance outside of those hours, please let us know how we can help by completing the “Contact Us” form at the bottom of this page.
  • Pooled sample testing means that two or more people provide specimens that are combined together and one laboratory test is conducted to detect SARS-CoV-2. This uses fewer resources and means testing can be conducted at a lower cost. 
  • While the results from an individual test will tell you whether you may be infected with the virus, the results from a pooled sample test tells you that someone who provided a specimen in the pool may be infected with the virus. Because samples from two or more people are combined together in a pooled sample test, it does not provide individual results.

An anonymous pool is a pool of samples to which no individual participants are linked in Color. If you’re doing anonymous pools, your program is responsible for monitoring who was tested in each pool for follow-up. We recommend using labels, which can be assigned to a pool during sample collection.

  • During the onboarding process, the district director will have decided if testing results will be sent to participants or their parents/guardians through Color or if the school will be responsible for sharing results. 
  • Regardless, the school is responsible to follow up with participants directly in order to communicate next steps per district’s guidelines and any state or local recommendations.

The district or school must follow up with participants directly in order to communicate next steps. Next steps will be based on the district’s guidelines and any state or local recommendations.

  • While the results from an individual test will indicate whether a participant may be infected with the virus, the results from a pooled sample test indicates that someone who provided a specimen in the pool may be infected with the virus. Because samples from two or more people are combined together in a pooled sample test, it does not provide individual results.
  • If the results for a pool are positive, it doesn’t mean that any one of the participants in that pool are infected with SARS-CoV-2, but it is important that they take precautions, isolate, and get an individual test. A pool with a positive result means that at least one of the individuals who provided a specimen may have been infected with SARS-CoV-2. Each of the people in the pool will need to be tested with an individual test.
  • If the results for a pool are negative, the participants can continue their normal activities, including getting tested through the organization’s testing program. If a participant currently has or develops symptoms, it is recommended that they get tested with an individual test, isolate, and contact their healthcare provider. Participants should continue to follow the guidance from state and local officials and the CDC on how to avoid getting sick or transmitting the virus to others.
  • The school or district should communicate with participants about what to do based on the results of each pool.

Contact Us

 

 

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Thanks for reaching out to Color Site Support. Our team will be in touch as soon as possible.

In the meantime, browse our FAQs and program guide, or join us for office hours on Tuesdays 9:00am-10:00am PST and, Thursdays 12:00pm-1:00pm PST on Zoom.