Contact information

Here’s how to get in touch with the right team at Color.

Client support

Color Support includes a team focused on COVID-19 operations, as well as board-certified genetic counselors.
We can help you register or schedule a COVID-19 appointment, and members of our team are happy to provide language assistance beyond English.

Color Site Support is available: Monday – Saturday 4am–4pm PST, Sundays from 5:30am-4pm PST
Reduced Holiday Hours: 11/25-26, 12/24-26, 12/31-01/03 from 6am-2pm PST

Common questions

Find answers to common questions related to testing or scheduling an appointment with Color, providing a COVID-19 or genetics sample, understanding results, and more on our Support site.

Visit Color Support ›

Get in touch

Send us an email, or call us toll-free every day of the week between 6am and 5pm Pacific Time at (844) 352-6567 in the US. Those outside the US can reach us at +1 650-651-7116.

Ask us a question ›

Genetic counseling

Genetic counseling is included with every genetics kit purchase. Color’s board-certified genetic counselors can help answer any questions related to results or other aspects of genetic testing.

More about genetic counseling ›

Healthcare provider support

Speak with a genetic counselor to discuss any questions you have related to how
Color works or your patient’s results.

Common questions

Find answers to common questions related to ordering Color’s genetic test, understanding your patient’s results, and more on our healthcare provider Support site.

 

Visit Color Provider Support ›

Get in touch

Send us an email, or call us toll-free between 6am and 5pm Pacific Time at (844) 362-6567. Those outside the US can reach us at +1 650-651-7116.

 

Ask us a question ›

Ordering Color’s genetic test

Ordering a Color genetic test for your patient is as easy as faxing us a requisition form. We will follow up with your patient. Learn more about ordering Color.

 

Download provider order form ›

Licensing and accreditation

Color has an advanced, CAP-accredited and CLIA-certified laboratory that uses the
newest technology, like acoustic liquid handlers and autonomous self-optimizing robotic systems,
to ensure the integrity of every sample.

 

Color’s licenses and certifications

CAP               8975161

CLIA             05D2081492

California     CLF 00346276

Maryland      2376

New York      PFI 9069

Pennsylvania 034727

Rhode Island LCO00970

Additional contact information

Send us an email

Clients: support@color.com

Providers: providers@color.com

Security: security@color.com

Press: press@color.com

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