Here’s how to get in touch with the right team at Color.
Color Support includes a team focused on COVID-19 operations, as well as board-certified genetic counselors.
We can help you register or schedule a COVID-19 appointment, and members of our team are happy to provide language assistance beyond English.
Color Site Support is available: Monday – Saturday 4am–4pm PST, Sundays from 5:30am-4pm PST
Reduced Holiday Hours: 11/25-26, 12/24-26, 12/31-01/03 from 6am-2pm PST
Find answers to common questions related to testing or scheduling an appointment with Color, providing a COVID-19 or genetics sample, understanding results, and more on our Support site.
Get in touch
Send us an email, or call us toll-free every day of the week between 6am and 5pm Pacific Time at (844) 352-6567 in the US. Those outside the US can reach us at +1 650-651-7116.
Genetic counseling is included with every genetics kit purchase. Color’s board-certified genetic counselors can help answer any questions related to results or other aspects of genetic testing.
Healthcare provider support
Speak with a genetic counselor to discuss any questions you have related to how
Color works or your patient’s results.
Find answers to common questions related to ordering Color’s genetic test, understanding your patient’s results, and more on our healthcare provider Support site.
Get in touch
Send us an email, or call us toll-free between 6am and 5pm Pacific Time at (844) 362-6567. Those outside the US can reach us at +1 650-651-7116.
Licensing and accreditation
Color has an advanced, CAP-accredited and CLIA-certified laboratory that uses the
newest technology, like acoustic liquid handlers and autonomous self-optimizing robotic systems,
to ensure the integrity of every sample.