General information and FAQs
Find answers to common questions related to ordering Color’s genetic test, understanding your patient’s results, and more, visit the healthcare provider support site.
Contact
We’re just a few clicks away
Whatever your need, our team is here to assist you.
Whether you want to learn more about Color or you’re ready to start your journey with us, you’re in the right place to get started.
Fill out the information below and we’ll get back to you shortly. If you are a participant in a Color program, please email us at support@color.com.
Genomics
Genetic testing services support
Speak with a genetic counselor to discuss how Color’s genetic testing service works, or to better understand your patient’s results.
Get in touch
Send us an email, or call us toll-free between 6am and 5pm Pacific Time at (844) 362-6567. Those outside the US can reach us at +1 650-651-7116.
Got a specific question? Submit it directly through our Question form.
Order kits
Ordering a Color genetic test for your patient is as easy as faxing us the test requisition form. We will follow up directly with your patient.
Learn more about ordering Color genetic test kits.
End Users
Color Support includes a team focused on COVID-19 operations, as well as board-certified genetic counselors.
COVID-19 Services
Covid testing, vaccination and supporting services
Color’s COVID-19 testing is no longer offered as a direct service to individuals. Check with your local government or state agency, employer or insurance company to see if Color is available in your area. A list of Color service locations in California can be found here.
If you’re an end user or parent looking for support (signing up with Color, activating a test or accessing test results, etc), visit the COVID-19 support page.
Genomics
Genetic testing services support
General information and FAQs
If you’re an end user looking for information or help, visit the Genetic testing support page.
Genetic counseling is included with every genetics kit purchase. Color’s board-certified genetic counselors can help answer any questions related to results or other aspects of genetic testing. More about genetic counselling
Get in touch
Speak with a genetic counselor to discuss how Color genetic testing works or to review your results.
Send us an email, or call us toll-free day of the week between 6am and 5pm Pacific Time at (844) 352-6567 in the US. Those outside the US can reach us at +1 650-651-7116.
Press & Media
If you’re a member of the media and would like to speak with Color, please send an email to press@color.com.
Visit the Color newsroom for press releases, news articles and more.
Connect with us on social
Licensing and Accreditation
Color has an advanced, CAP-accredited and CLIA-certified laboratory that uses the newest technology, like acoustic liquid handlers and autonomous self-optimizing robotic systems, to ensure the integrity of every sample. Color’s licenses and certifications:
CAP 8975161
CLIA 05D2081492
California CLF 00346276
Maryland 2376
New York PFI 9069
Pennsylvania 034727
Rhode Island LCO00970