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Whatever your need, our team is here to assist you.

Whether you want to learn more about Color or you’re ready to start your journey with us, you’re in the right place to get started.


Help with your account, sample submission or other service related issue:

Email our support team or call us at (844) 352-6567. Our hours of operation are 7 days a week 6 AM to 5 PM Pacific Time.

Fill out the information below and we’ll get back to you shortly. If you are a participant in a Color program, please email us at


Genetic testing services support

Speak with a genetic counselor to discuss how Color’s genetic testing service works, or to better understand your patient’s results.

General information and FAQs

Find answers to common questions related to ordering Color’s genetic test, understanding your patient’s results, and more, visit the healthcare provider support site.

Get in touch

Send us an email, or call us toll-free between 6am and 5pm Pacific Time at (844) 362-6567. Those outside the US can reach us at +1 650-651-7116.

Got a specific question? Submit it directly through our Question form.

Order kits

Ordering a Color genetic test for your patient is as easy as faxing us the test requisition form. We will follow up directly with your patient.

Learn more about ordering Color genetic test kits.

End Users

Color Support includes a team focused on COVID-19 operations, as well as board-certified genetic counselors.
Illustration of six screens displaying charts and graphs
COVID-19 Services

Covid testing, vaccination and supporting services

Color’s COVID-19 testing is no longer offered as a direct service to individuals. Check with your local government or state agency, employer or insurance company to see if Color is available in your area. A list of Color service locations in California can be found here.

If you’re an end user or parent looking for support (signing up with Color, activating a test or accessing test results, etc), visit the COVID-19 support page.


Genetic testing services support

General information and FAQs

If you’re an end user looking for information or help, visit the Genetic testing support page.

Genetic counseling is included with every genetics kit purchase. Color’s board-certified genetic counselors can help answer any questions related to results or other aspects of genetic testing. More about genetic counselling

Get in touch

Speak with a genetic counselor to discuss how Color genetic testing works or to review your results.

Send us an email, or call us toll-free day of the week between 6am and 5pm Pacific Time at (844) 352-6567 in the US. Those outside the US can reach us at +1 650-651-7116.

Press & Media

If you’re a member of the media and would like to speak with Color, please send an email to

Visit the Color newsroom for press releases, news articles and more.

Connect with us on social

Licensing and Accreditation

Color has an advanced, CAP-accredited and CLIA-certified laboratory that uses the newest technology, like acoustic liquid handlers and autonomous self-optimizing robotic systems, to ensure the integrity of every sample. Color’s licenses and certifications:

CAP 8975161
CLIA 05D2081492
California CLF 00346276
Maryland 2376
New York PFI 9069
Pennsylvania 034727
Rhode Island LCO00970